"Watson" - Cognitive Service Management

Tid: Onsdag den 14. marts 2018, kl. 15:00 - 17:00
Sted: IBM, Kongevejen 495B, 2840 Holte
Kontakt: Jens Nüchel Petersen, itSMF Danmark



Henrik Lieberkind Hansen, GTS Mobility Services - Nordic, IBM Global Technology Services


Based on Henrik’s experience with cognitive solutions he will guide us through the future possibilities of using artificial intelligence in the daily service management work.

Where will cognitive solutions for service management bring us in years to come.

The Agenda will include:

1. What is Cognitive computing (basic introduction)
2. How can we use Cognitive solutions
3. Cognitive Service Desk
4. Examples of Cognitive computing from customer cases

Henrik Lieberkind Hansen is currently working as a Cognitive Business Consultant at IBM Global Technology Services with focus on cognitive services. Henrik has more than 25 years of experience in combining IT, human resources and processes. His background includes hands-on system programming, management of large and small development and infrastructure teams, to participation in management teams at several partner-driven companies.

Since joining IBM, Henrik has been involved in several cognitive projects with IBM clients, where IBM’s unique Watson capabilities have been applied and used.

Arrangementet er gratis for medlemmer af itSMF og koster kr. 450,- for ikke medlemmer.


Tilmeldingsfrist den 12. marts.

IBM - Kongevejen 495B - 2840 - Holte - +45 40304426